FAQ

1. What is Rating Kiosk?

Answer

Rating Kiosk is a digital customer feedback solution that allows businesses to collect smiley ratings, Google review interactions and customized customer feedback.

2. How does the smiley rating work?

Answer

Customers simply tap the smiley that represents their experience. The rating is digitally recorded for the business to review and analyze.

3. Can I add my own feedback questions?

Answer

Yes. Rating Kiosk supports customizable feedback so businesses can collect information relevant to their products, services and customer experience.

4. Can I connect my Google Review page?

Answer

Yes. A Google Review QR can be configured to direct customers to your Google review page.

5. Can customers leave detailed feedback?

Answer

Yes. In addition to the quick smiley rating, businesses can configure additional feedback options based on their requirements.

6. How can I purchase Rating Kiosk?

Answer

You can subscribe through the ddata websites or submit the Rating Kiosk subscription form. Our team can assist with the setup process.

7. Is the system suitable for multiple branches?

Answer

Yes. Rating Kiosk can be suitable for businesses operating across multiple locations, depending on the selected subscription and configuration.

8. Can I customize the kiosk?

Answer

Customization options can include business branding, feedback questions and Google Review QR configuration, depending on the selected plan.

9. Do I need technical knowledge to use it?

Answer

No. The system is designed to provide a simple customer-facing experience and an easy way for businesses to manage feedback.